Retained Digital Support for Care Homes
Technology can make a meaningful difference in care homes — helping residents stay connected with family, access entertainment, and explore the digital world safely.
Our retained digital support service provides care homes with reliable, ongoing technology assistance through regular visits and a trusted partnership, ensuring both residents and staff feel confident using digital devices every day.
Retained Support
A Long-Term Digital Support Partner
Reliable technology support for residents and care teams
Regular Visits and Continuous Assistance
Many care homes introduce digital technology to enhance residents' wellbeing — from tablets for video calls to devices that provide music, games, and online experiences. However, keeping technology running smoothly can be difficult when care teams already have demanding responsibilities.
Our retained digital support service provides care homes with **ongoing, reliable technology assistance** through regular visits and continued guidance. Rather than one-off support sessions, we work as a long-term partner to help your home develop confidence in digital tools and ensure devices remain accessible for residents.
During our visits, we support residents with digital activities, assist staff with devices and troubleshooting, and help ensure technology is being used safely and effectively throughout the home.
This approach removes the pressure from care teams while allowing residents to enjoy the benefits of modern technology in a safe and supported environment.
Over time, this consistent support helps build digital confidence across the entire home — empowering residents, improving engagement, and ensuring technology becomes a natural part of daily life.
With retained support, your care home benefits from:
- Regular visits to support residents and staff
- Ongoing guidance on digital best practice
- Device setup, troubleshooting, and maintenance
- Consistent support from a trusted digital partner
Our goal is to ensure technology continues to enhance the lives of residents while supporting care teams with reliable expertise.
What Retained Support Includes
Ongoing assistance that keeps technology running smoothly
Our retained support service provides practical, ongoing assistance to help care homes confidently use digital technology. Through regular visits and continued guidance, we support residents and staff with devices, digital activities, troubleshooting, and technology best practices.
Regular On-Site Visits
Scheduled visits provide hands-on digital support for both residents and staff. During each visit we assist with device issues, help residents access digital activities, and ensure technology within the home continues to run smoothly and reliably.
Device Setup & Support
We help set up, configure, update, and maintain tablets, smartphones, laptops, and smart TVs used within the care home. This includes troubleshooting issues, installing useful apps, and ensuring devices remain simple and accessible for residents.
Workshops & Training
Interactive group sessions introduce residents to digital activities such as video calls, music streaming, games, and online experiences. We also provide simple training for staff so they feel confident supporting residents with everyday technology.
Digital Guidance
Ongoing guidance helps care homes make the most of technology. We offer advice on digital engagement, device choices, connectivity, and online safety to ensure technology supports resident wellbeing while remaining secure and easy to manage.
How Our Retained Support Works
Reliable, Consistent and Flexible
Building a Trusted Digital Partnership
We begin by understanding your care home's technology setup, the needs of your residents, and the level of support your staff require. From there, we establish a schedule of visits and ongoing support tailored to your home.
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Initial Assessment
We review your existing devices, connectivity, and digital goals to understand how technology is currently being used.
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Regular Visits
Scheduled visits provide direct support for residents, staff training, and practical help with devices.
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Continuous Support
We help resolve technical issues, maintain devices, and introduce new digital activities for residents.
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Long-Term Partnership
Through ongoing collaboration we help your care home develop confidence in using technology safely and effectively.
Our retained support model ensures care homes always have access to trusted digital expertise when they need it.
Benefits of Retained Digital Support
Helping residents, staff and families stay connected
Ongoing digital support provides lasting benefits for both residents and care teams. By ensuring technology is accessible, safe, and easy to use, care homes can improve resident engagement, reduce pressure on staff, and strengthen connections with families.
Improved Resident Wellbeing
Technology can play a valuable role in enhancing residents' wellbeing. From video calls with family to music, games, and online experiences, we help residents access engaging digital activities that support social connection, mental stimulation, and enjoyment.
Less Pressure on Staff
Care teams already have demanding responsibilities, and managing technology can add unnecessary pressure. Our regular support visits handle device setup, troubleshooting, and digital assistance so staff can focus on delivering excellent care.
Safer Technology Use
We help care homes use technology safely and responsibly by providing guidance on digital safety, privacy, and appropriate device use. This ensures residents can enjoy the benefits of technology while maintaining a secure environment.
Stronger Family Connections
Digital tools make it easier for residents to stay in touch with loved ones. We help set up and support video calls, messaging, and other communication tools so families can remain connected even when visits are not possible.
Care Home Digital Support
Reliable visits, device management, and expert guidance to keep residents engaged and connected
Regular Support Visits
Scheduled visits provide hands-on support for residents and staff, helping resolve technical issues quickly and ensuring digital devices remain reliable, accessible, and ready to use.
Device Management
We help manage and maintain tablets, smartphones, and other devices used in the home, ensuring they remain updated, properly configured, and simple for residents to use.
Expert Digital Advice
Practical guidance on using technology safely and effectively in care homes, including device choices, digital activities for residents, and best practices for online safety.
Resident Engagement
We support digital activities that encourage participation and enjoyment, from video calls with family to interactive workshops, games, music, and other online experiences.
F.A.Q
Common Questions About Retained Digital Support
What is retained digital support for care homes?
Retained digital support is an ongoing partnership where Culm Forge Media provides regular visits and continued technology guidance for care homes. We support residents and staff with devices, digital activities, troubleshooting, and digital best practices.
How often do support visits take place?
Support visits can be scheduled based on the needs of the care home. Some homes prefer monthly visits, while others arrange more frequent support sessions depending on the number of residents using digital technology.
What kind of technology do you support?
We support a wide range of devices including tablets, smartphones, laptops, smart TVs, and other digital devices commonly used in care homes. Our aim is to ensure technology remains simple, accessible, and safe for residents.
Do you provide support for both residents and staff?
Yes. We help residents enjoy digital activities such as video calls, music, games, and online experiences while also supporting staff with device setup, troubleshooting, and guidance on safe technology use.
Can this service help reduce pressure on care home staff?
Yes. Our retained support model helps remove the burden of managing technology from care teams. We assist with device setup, updates, troubleshooting, and digital activities so staff can focus on delivering high-quality care.
Do you offer digital safety guidance as part of the support?
Yes. We provide guidance on digital safety, privacy protection, and responsible device use to help ensure residents can enjoy technology safely while maintaining a secure environment within the care home.