Transparent Pricing for Digital & IT Support Services
At Culm Forge Media, we believe technology support should be straightforward and accessible. That’s why our pricing is transparent—no hidden fees, no surprises. Whether you’re booking a one-to-one session, group workshop, or ongoing support, you’ll always know what you’re paying for.
Pricing
Pricing
Your Path To Digital Confidence at Home
Choose the session that best suits your needs. Each home visit is designed to provide practical, friendly support for individuals and families, helping you get the most from your devices and stay confident online.
- Starter: A quick, one-on-one session to solve immediate device or software issues and get you comfortable with your tech.
- Standard: Longer sessions for step-by-step guidance, troubleshooting, and online safety advice, tailored to your pace and needs.
- Optional Add-on: Focused, short session on online safety and scam prevention — perfect if you want extra reassurance or guidance.
All home visits are patient, clear, and designed to make technology approachable, stress-free, and confidence-building.
Making Our Services Accessible
We aim to keep our services accessible for individuals and families. If cost is a concern, please get in touch — we'll do our best to find an option that works for you.
Discuss Your OptionsStarter
£35 / 1 hour
Flexible Pricing Available- Quick, practical support
- Device or software setup guidance
- Friendly, patient instruction
Standard
£90 / 3 hours
Flexible Pricing Available- Step-by-step guidance for everyday technology
- Software, email, and connectivity support
- Online safety & scam prevention tips
- Flexible scheduling to suit you
Online Safety Add-on
£25 / 1 hour
Flexible Pricing Available- Focused guidance on online risks
- Scam awareness & prevention advice
- Hands-on exercises to build confidence
Our Mission & Values
Guided by trust, accessibility, professionalism and empowerment
At Culm Forge Media, our mission is to empower people of all ages to use technology safely, confidently, and independently. We believe technology should open doors, not create stress or risk. Through personalised support, workshops, and expert guidance, we help individuals and care homes navigate the digital world with confidence, protect themselves from online scams, and make the most of modern technology every day.
We are guided by patience, professionalism, and a commitment to community support, ensuring every participant receives tailored, practical guidance that builds skills, confidence, and independence in the digital world.
Trust & Safety
Every interaction is guided by care, respect, and honesty. We prioritise security and privacy, helping people feel safe while learning new skills or exploring online.
Accessibility
Technology should be approachable for everyone. We break down complex tools into simple, manageable steps for all ages and abilities.
Professionalism
Our team delivers services responsibly, reliably, and to high standards — whether it’s a care home workshop or a one-to-one support session.
Community Support
Every session helps fund our wider social mission, supporting vulnerable people and empowering care home residents.
Patience & Empathy
We understand that learning technology can be intimidating. Our approach is patient, understanding, and tailored to each individual’s pace and comfort.
Education & Empowerment
We don’t just solve problems — we teach skills, explain risks, and build confidence so clients can make technology work for them.
F.A.Q
Frequently Asked Questions
What does your individual support pricing include?
Our pricing covers one-to-one IT support, digital confidence sessions, home visits, remote support, and access to workshops and digital resources. Each session is delivered by experienced professionals who guide you step-by-step to build confidence and independence with technology.
Are there any hidden fees?
No. All prices are transparent and include applicable taxes. The total cost is clearly displayed at checkout, with no surprise fees.
Can I book a single session, or do I need a package?
You can book single sessions or multiple sessions, depending on your needs. We offer flexible options to suit beginners, frustrated users, and those looking to build confidence with technology.
Do you offer remote support?
Yes. Remote support is available for convenience and fast problem resolution. We ensure secure connections so you can get expert help without leaving your home.
What happens if I’m not satisfied with a session?
We strive to deliver helpful, clear support every time. If you’re not satisfied, we’ll work with you to address your concerns and provide additional guidance.
Can I combine one-to-one sessions with workshops?
Absolutely. Many clients benefit from a mix of individual sessions and group workshops, allowing you to learn at your own pace and in a collaborative setting.
Care Home & Organisation Pricing
Flexible Support for Care Homes & Organisations
We provide tailored digital support and training for care homes, designed to engage residents, support staff, and improve digital confidence in a safe and structured environment.
- Group Sessions: Engaging, interactive sessions designed for residents to build confidence using technology.
- Full Day Training: Structured workshops for staff or residents, covering devices, online safety, and practical skills.
- Ongoing Support: Regular sessions tailored to your care home’s schedule and evolving needs.
All sessions are delivered in a friendly, patient, and professional manner, ensuring residents and staff feel supported, safe, and confident.
Group Sessions
from £120
Tailored Pricing- Interactive sessions for residents
- Basic digital skills & device use
- Social and engaging environment
Half Day Support
from £200
- Combination of group & one-to-one support
- Staff guidance and troubleshooting
- Online safety & scam awareness
Full Day Training
from From £350
- Comprehensive workshops for staff or residents
- Hands-on device and software guidance
- Online safety & scam prevention training
- Follow-up advice and resources
Ongoing Support Plan
Custom Pricing
- Regular scheduled visits
- Ongoing resident & staff support
- Priority assistance and guidance
- Tailored to your care home needs
Our Mission & Values for Care Homes
Guided by trust, accessibility, professionalism and resident empowerment
At Culm Forge Media, our mission is to help care homes and their residents make the most of technology safely and confidently. We provide tailored sessions, workshops, and expert guidance that keep residents engaged, connected, and independent while giving staff practical tools to manage digital services effectively.
We are committed to patience, professionalism, and community-focused support, ensuring every care home receives practical, safe, and empowering guidance for both staff and residents.
Trust & Safety
All our sessions prioritise resident safety, data privacy, and secure use of technology, helping staff and residents feel confident and protected.
Accessibility
We make technology accessible to all residents, including those with limited experience, ensuring tools and apps are easy to understand and use.
Professionalism
Our team works respectfully and responsibly within care homes, delivering high-quality sessions and support that meet your operational needs.
Resident Wellbeing
Our services encourage engagement, social connection, and independence, enhancing the wellbeing and quality of life of residents.
Staff Support & Training
We provide staff with practical guidance and training to manage digital tools safely and confidently, reducing stress and saving time.
Education & Empowerment
We empower residents and staff to understand and use technology effectively, building confidence and independence in a safe and supportive way.
F.A.Q
Frequently Asked Questions
What is included in your care home support pricing?
Our pricing includes tailored workshops, group sessions, resident support, staff training, remote assistance, and consulting services. We provide everything needed to ensure residents and staff are confident and safe using technology.
Are your rates flexible for care homes?
Yes. We offer scalable solutions based on the size of your care home and the type of support required. You can choose from one-off sessions, ongoing workshops, or full-service packages.
Do you provide support for residents with limited technology experience?
Yes. We specialize in making technology accessible and approachable for residents of all abilities, ensuring they feel confident, safe, and engaged.
How do you handle privacy and data security in care homes?
Resident privacy and data security are our top priorities. All sessions and support services are conducted with strict adherence to security and privacy best practices.
Can staff access training or resources as part of the pricing?
Yes. Our pricing covers practical staff training and access to digital resources, helping staff manage technology confidently and reduce stress in daily operations.
What if we need additional support after a session or workshop?
We offer flexible follow-up options, including remote support and additional visits, ensuring your team and residents always have guidance when needed.