Helping You Stay Safe, Connected & Confident Online
Friendly, practical support for learning digital skills, protecting yourself from online scams, and making technology simple for everyone.
Individual Support
Why Community Support Matters
Providing guidance, assistance, and confidence for vulnerable users
Making Technology Simple and Stress-Free
Culm Forge Media was built on a simple idea — that everyone deserves to feel confident and safe using technology. What started as helping family and friends with everyday tech issues quickly became something bigger.
We saw how many people were being left behind, struggling with devices, confused by online systems, or worried about scams and security. That's where we stepped in.
Today, we provide friendly, patient, and jargon-free support to individuals, families, and community groups across Devon — helping people stay connected, independent, and in control of their digital lives.
- Clear, simple explanations
- Support at your pace
- Focus on safety and confidence
Who We Help
Practical support for anyone navigating technology with confidence and safety
Beginners
If you’re new to technology or feel unsure where to start, we provide simple, step-by-step guidance to help you build confidence.
Frustrated Users
If technology feels confusing or overwhelming, we help solve problems quickly and explain things clearly — without jargon.
Those Concerned About Safety
If you’re worried about scams, privacy, or online security, we provide practical advice to help you stay safe and protected.
Families & Carers
Supporting someone else? We help families and carers ensure loved ones can use technology safely, confidently, and independently.
Personal Support
One-to-One Support
Personal IT Support
Struggling with your device, email, or apps? We provide calm, one-to-one support to resolve issues quickly, explain things clearly, and help you feel back in control of your technology.
Digital Confidence Sessions
Learn at your own pace with friendly, step-by-step guidance. Build confidence using everyday technology, from devices and apps to email and video calls, so you feel empowered and independent.
Home Visits & Remote Support
Flexible support that fits around you. We can visit your home or provide remote assistance for quick, convenient help — ensuring technology works smoothly without disrupting your day.
Workshops
Learn Together
Group Workshops
Interactive, hands-on sessions for community groups and organisations. Learn together, ask questions, and gain practical skills in a supportive environment.
One-to-One Sessions
Tailored sessions designed around your needs. Get focused guidance to learn new skills, troubleshoot issues, or develop confidence in using technology effectively.
Digital Resources
Clear, easy-to-follow guides and materials to help you continue learning outside of sessions. Build knowledge at your own pace and reinforce the skills you’ve gained.
Advanced Support
Expert Help
Remote Assistance
Secure, fast remote support that allows us to diagnose and fix issues without the need for a home visit. Save time and get expert help wherever you are.
Consulting & Advisory
Honest, practical advice to help you choose the right technology solutions for your needs. We guide you through options, costs, and best practices so you make confident decisions.
Online Safety & Community
Stay Safe Online
Scam Awareness
Learn to recognise scams and protect yourself from online fraud. Practical tips and real-world examples make staying safe simple and achievable.
Online Safety Guidance
Understand how to stay safe online with guidance on strong passwords, privacy settings, secure browsing, and safe communication — helping you feel confident and protected.
Community Support
Helping care homes, vulnerable individuals, and local communities stay connected and independent through technology. We provide friendly support, guidance, and practical tools to make digital life easier.
How It Works
Our simple 3-step process helps you get the support you need quickly and confidently
1. Get in Touch
Contact us via phone, email, or our online form to let us know what you need help with. We’ll listen and understand your goals.
Contact Us →2. Choose Your Support
Select the service that suits you — from one-to-one sessions, group workshops, remote assistance, or online safety guidance.
Explore Services →3. Feel Confident
With our guidance, you'll be able to use technology safely and confidently, gaining independence and peace of mind.
Book Your Session →Pricing
Your Path To Digital Confidence at Home
Choose the session that best suits your needs. Each home visit is designed to provide practical, friendly support for individuals and families, helping you get the most from your devices and stay confident online.
- Starter: A quick, one-on-one session to solve immediate device or software issues and get you comfortable with your tech.
- Standard: Longer sessions for step-by-step guidance, troubleshooting, and online safety advice, tailored to your pace and needs.
- Optional Add-on: Focused, short session on online safety and scam prevention — perfect if you want extra reassurance or guidance.
All home visits are patient, clear, and designed to make technology approachable, stress-free, and confidence-building.
Making Our Services Accessible
We aim to keep our services accessible for individuals and families. If cost is a concern, please get in touch — we'll do our best to find an option that works for you.
Discuss Your OptionsStarter
£35 / 1 hour
Flexible Pricing Available- Quick, practical support
- Device or software setup guidance
- Friendly, patient instruction
Standard
£90 / 3 hours
Flexible Pricing Available- Step-by-step guidance for everyday technology
- Software, email, and connectivity support
- Online safety & scam prevention tips
- Flexible scheduling to suit you
Online Safety Add-on
£25 / 1 hour
Flexible Pricing Available- Focused guidance on online risks
- Scam awareness & prevention advice
- Hands-on exercises to build confidence