Digital Skills Training for Care Home Staff
Empower your care home team with the digital skills and knowledge they need to support residents confidently. Our Staff Training sessions cover safe device use, protecting sensitive information, and helping residents navigate technology. We deliver practical, hands-on guidance that’s clear, engaging, and tailored to your care home environment.
Staff Training
Empowering Care Staff with Digital Confidence
Supporting staff so they can better support residents
Practical Training for Modern Care Environments
Technology is becoming an increasingly important part of care home life, helping residents stay connected with family, access entertainment, and maintain independence.
Our staff training sessions provide practical guidance to help care teams confidently support residents using digital devices and online services.
The training is designed specifically for care home environments, focusing on simple solutions, real-world scenarios, and practical skills that staff can immediately apply in their daily roles.
Our training helps staff:
- Support residents using tablets and smartphones
- Assist residents with video calls and communication apps
- Understand common online safety risks
- Feel confident troubleshooting simple device issues
Our goal is to give care staff the knowledge and confidence they need to help residents benefit from modern technology.
What Our Staff Training Covers
Practical skills designed for real care home environments
Our sessions focus on the most common technology challenges staff encounter when helping residents use digital devices.
Supporting Residents with Devices
Staff learn practical techniques to guide residents through tablets, smartphones, and everyday apps. This includes adjusting settings, helping with email or messaging, and boosting confidence in using technology independently.
Video Calling Support
Training on setting up and facilitating video calls with family and friends, troubleshooting common connection issues, and teaching residents to use video and messaging apps safely and confidently.
Basic Troubleshooting
Staff gain hands-on experience solving everyday device issues such as app crashes, connectivity problems, and simple hardware adjustments, enabling quick support without relying on external tech help.
Online Safety & Scam Awareness
Staff are trained to identify phishing attempts, suspicious links, and online scams. They learn how to guide residents to safer online behaviour and protect sensitive personal information.
Our Training Approach
Clear, Practical and Supportive
Training Designed for Care Teams
Our sessions are designed to be practical and easy to follow, ensuring staff gain useful knowledge they can apply immediately.
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Small Group Training
Sessions are delivered in manageable groups so staff can ask questions and participate actively.
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Practical Demonstrations
We demonstrate real device usage scenarios commonly encountered in care homes.
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Hands-On Practice
Staff have the opportunity to practice supporting residents using devices.
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Ongoing Guidance
We provide advice and follow-up guidance so staff feel confident applying what they learned.
Our training equips care home staff with practical skills that help residents stay connected, engaged, and safe using technology.
Staff Training & Confidence
Practical skills and guidance to help care teams support residents safely and effectively
Staff Confidence
Our training helps care teams feel confident supporting residents with technology, giving them the skills and reassurance to assist effectively while encouraging independence.
Better Resident Support
Staff learn practical techniques for guiding residents through tablets, smartphones, and apps, helping them stay connected, engaged, and independent in their daily activities.
Improved Safety
Our sessions include guidance on recognising scams, phishing attempts, and other online risks, enabling staff to protect residents and ensure safe, confident use of technology.
Practical Skills
Training focuses on real-world scenarios staff encounter daily, from troubleshooting devices to facilitating video calls, ensuring knowledge is immediately useful and applicable.
F.A.Q
Common Questions About Staff Training
What is digital skills training for care home staff?
Our digital skills training helps care home staff learn how to confidently support residents using tablets, smartphones, video calling apps, and other digital tools. The sessions provide practical guidance tailored specifically for care home environments.
Why is digital skills training important for care home staff?
As technology becomes more common in care homes, staff play an important role in helping residents stay connected with family, access online services, and enjoy digital entertainment. Training helps staff feel confident assisting residents safely and effectively.
What topics are covered in the staff training sessions?
Training typically includes supporting residents with tablets and smartphones, helping with video calls, troubleshooting common device issues, and understanding online safety risks such as phishing emails and scams.
Do staff need technical experience to attend?
No previous technical experience is required. The training is designed to be simple, practical, and easy to follow so that staff of all skill levels can benefit.
How long do the training sessions last?
Sessions typically last between 60 and 90 minutes depending on the care home’s schedule and the number of staff attending.
Is the training delivered at the care home?
Yes. Culm Forge Media delivers staff training sessions directly at care homes across Devon, making it convenient for staff to attend without travelling.
Which areas do you provide staff training in?
We provide digital skills training for care home staff across Devon, including Cullompton, Tiverton, Exeter, Honiton, and surrounding areas.
How does staff training benefit residents?
When staff feel confident with technology, they can better support residents to make video calls with family, access online entertainment, and stay safe while using digital devices.