Digital Confidence for Every Person & Every Device
Friendly, patient technology support for individuals, vulnerable users and community members who want to feel safe, confident, and in control of their digital lives.
No judgement. No confusing jargon. Just clear help at your pace.
Community Support
Who We Support
Digital help for anyone who feels left behind by technology
Our digital support service helps people who may feel excluded or overwhelmed by modern technology. We support individuals, families, and community organisations with friendly, patient guidance on smartphones, computers, the internet, and everyday online services. By promoting digital inclusion, we help people gain confidence using technology so they can stay connected, access essential services, and participate fully in today's digital world.
People Facing Digital Anxiety
We prioritise data security, privacy protection, and honest advice in every session, ensuring your devices and personal information remain safe.
Vulnerable Adults
We explain technology in plain language, breaking down complex IT issues into clear, understandable steps for all ages and ability levels.
Care Homes & Community Groups
Every session is delivered with reliability, discretion, and technical expertise, whether in-person or through secure remote support.
Families Supporting Loved Ones
We understand that technology can feel overwhelming. Our calm, supportive approach ensures you never feel rushed, judged, or left behind.
Reconnecting with Community
We don't just fix problems — we teach essential digital skills so you can confidently manage your devices in the future.
Beginner Technology Learners
We actively support the local community through workshops, online safety guidance, and accessible digital education initiatives.
Why Community Support Matters
Providing guidance, assistance, and confidence for vulnerable users
Making Technology Simple and Stress-Free
Our community support sessions create a friendly and accessible environment for vulnerable users, individuals facing digital challenges, care home residents, and community groups.
Many people feel isolated, anxious, or unsure about using modern technology and online services.
We work with care homes, local organisations, and community groups to provide personalised support. Participants can ask questions freely, practice new skills, and receive guidance at a comfortable pace.
Sessions are adapted to the group's needs, covering everything from smartphones and video calls to online services and safe internet practices. We focus on engagement, clarity, and building confidence in real-life digital skills.
Across Devon, we work with individuals, families, and organisations to provide practical digital support that builds confidence and independence.
What to Expect
Simple, friendly support designed to build confidence step by step
1. Friendly Conversation
We begin by understanding what you want help with and how you currently use your devices.
2. Identify the Challenges
Together we look at the areas causing confusion or frustration, from apps to online safety.
3. Practical Guidance
HStep-by-step help with your device so you can see exactly how things work in real life.
4. Build Confidence
You leave with clearer understanding, practical skills, and confidence to use technology safely.
Support Services
Tailored support sessions designed to help vulnerable users, community groups, and care staff use technology safely and confidently
Our community support sessions are designed to make technology approachable for everyone. Whether you're an individual, part of a care home, or a member of a community group, we provide friendly, patient guidance on smartphones, tablets, computers, and online services. Each session is tailored to your needs, helping participants feel confident, safe, and independent in today's digital world.
Device Setup & Guidance
We provide hands-on assistance to help residents, vulnerable users, and community members set up and use their devices. From smartphones and tablets to laptops and desktop computers, we cover everything from basic setup to email, messaging, video calls, and accessibility features. Our step-by-step approach ensures users feel confident using their devices independently.
Online Safety & Scam Awareness
Our sessions focus on empowering participants to stay safe online. We explain how to recognise scams, phishing emails, and unsafe websites, and offer practical tips for password security, privacy settings, and safe browsing. Participants leave with a clear understanding of how to protect themselves and their personal information online.
Accessing Online Services
We help individuals and community members confidently access essential online services, including healthcare portals, banking, government services, shopping, and communication apps. Participants learn practical skills to navigate these services safely, helping them stay connected, independent, and empowered in their daily lives.
Staff Training & Support
Care staff and community leaders benefit from tailored training on supporting residents and participants with digital technology. We cover device use, app navigation, online safety, and practical troubleshooting, giving staff the knowledge and confidence to assist others effectively while fostering a safe and inclusive learning environment.
Our Approach
Friendly, accessible, and practical digital support for vulnerable users
We focus on making technology approachable and empowering participants to use devices and online services safely. Our sessions are designed to reduce isolation, improve communication, and build confidence. By combining demonstrations, hands-on exercises, and patient guidance, we create a supportive environment where everyone can learn at their own pace.
Interactive Learning
Participants actively engage with devices and exercises rather than just listening to instructions.
Clear Guidance
Technology is explained in simple steps with practical examples to make learning straightforward and accessible.
Supportive Environment
We create relaxed sessions where participants feel safe to ask questions and explore technology.
F.A.Q
Common Questions About Our Community Support Sessions
Who are the community support sessions designed for?
Our community support sessions are designed for individuals who may feel excluded or overwhelmed by modern technology. This includes older adults, vulnerable users, care home residents, community groups, and anyone who wants friendly help learning how to use digital devices and online services.
Do you work with care homes and community organisations?
Yes. We regularly work with care homes, community groups, and local organisations to provide tailored digital support sessions. These sessions help residents, staff, and participants develop confidence using technology safely and effectively.
What kind of technology do you help with?
We provide guidance for smartphones, tablets, laptops, desktop computers, and common online services. This can include email, messaging, video calls, accessibility features, and everyday tasks such as browsing the internet or managing apps.
Can sessions be adapted for different skill levels?
Absolutely. Every session is adapted to the needs of the group or individual. Whether participants are complete beginners or simply need help with specific tasks, we adjust the pace and topics so everyone feels comfortable and supported.
Do participants need to bring their own devices?
If possible, we encourage participants to bring their own devices so they can learn using the technology they use every day. However, we can also demonstrate and guide users through examples if devices are not available.
What topics are usually covered in community sessions?
Topics often include device setup, making video calls, sending messages and emails, accessing online services such as healthcare or banking, online safety guidance, and practical troubleshooting tips.
Are sessions suitable for people who feel anxious about technology?
Yes. Our sessions are designed to be calm, patient, and supportive. We focus on building confidence step by step so participants never feel rushed or overwhelmed while learning new skills.
Can families or carers attend sessions together?
Yes. Families, carers, and support workers are welcome to participate in sessions. This helps everyone learn together and ensures participants have ongoing support when using technology outside the session.
Do you provide guidance on staying safe online?
Yes. Online safety is an important part of our community support sessions. We explain how to recognise scams, avoid suspicious websites, protect personal information, and develop safe online habits.
How can a community group or organisation book a session?
Community groups, care homes, and organisations can book sessions by contacting us through our website or email. We will discuss your needs and arrange a session tailored to your participants.