Personal IT Support for Every Device & User
Struggling with your laptop, email, or apps? Our Personal IT Support sessions provide patient, step-by-step guidance to get your devices working smoothly. We help you feel back in control of your technology—without the jargon or stress.
Personal IT Support
Why We Provide Personal IT Support
How a personal experience inspired a mission to make technology simple, safe, and accessible for everyone
Making Technology Simple and Stress-Free
Culm Forge Media started from a simple, personal moment: helping a family member set up a brand-new device. That patience, reassurance, and step-by-step guidance sparked a mission to help others feel confident and safe with technology.
Not everyone has a tech-savvy son, daughter, or friend nearby to help when something goes wrong. For many people, a new laptop, smartphone, tablet, or even a Wi-Fi router can feel overwhelming without the right support. That’s where we come in.
Whether it's setting up a laptop, transferring data to a new smartphone, learning how to use a tablet, or improving your home network, we provide practical, one-to-one IT support tailored to your pace. Our approach is calm, clear, and jargon-free — ensuring everyone can use technology comfortably and securely.
Our mission extends beyond simply fixing problems. We teach essential digital skills, build long-term confidence, and help prevent online scams and security risks. By making technology easier to understand, we turn it from a source of stress into an empowering tool for everyday life.
What We Do
One-to-one IT support, remote assistance and guidance to make technology easy and safe
Our IT support sessions focus on solving everyday technology problems in a clear, practical way. Whether you're struggling with a slow computer, setting up a new smartphone, improving your home Wi-Fi, or learning how to use apps and online services, we provide calm, one-to-one guidance tailored to your needs. Everything is explained step by step, at your pace, so technology becomes easier to understand and less frustrating to use.
Computer & Laptop Support
Friendly, one-to-one computer and laptop support for Windows PCs and Apple Macs. We help with troubleshooting slow performance, virus and malware removal, software installation, email setup, printer connections, system updates, and data backup. Whether your device is running slowly, showing error messages, or just feels confusing to use, we provide clear step-by-step guidance to keep your computer secure, reliable, and easy to use.
Smartphone & Tablet Assistance
Personalised support for iPhone, iPad, and Android devices. We assist with new device setup, app installation, transferring photos and contacts, managing storage, email configuration, and fixing common issues. If you're unsure how to use apps, make video calls, adjust privacy settings, or protect your device from scams, we guide you patiently so you can use your smartphone or tablet with confidence.
Home Network Support
Reliable home Wi-Fi and network support to keep your devices connected and secure. We help with router setup, improving weak Wi-Fi signals, connecting printers and smart home devices, setting up parental controls, and strengthening network security. Whether you're struggling with slow internet or setting up a new broadband connection, we make home networking simple and stress-free.
Remote Assistance
Secure remote IT support from the comfort of your home. Using trusted remote access tools, we can safely view your screen, diagnose issues, remove software problems, guide you through updates, and provide real-time technical help without the need for a home visit. Remote assistance is ideal for quick fixes, software troubleshooting, and ongoing digital support.
Our Approach
Friendly, practical and confidence-building IT support for every skill level
How We Work With You
At Culm Forge Media, we believe technology should empower, not frustrate. Our approach is patient, step-by-step, and tailored to each individual.
We listen first, explain in plain English, and guide you at a pace that feels comfortable. Whether onsite at home or via remote support, our goal is to help you gain real confidence in using your devices, apps, and networks safely and independently.
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Personalised Guidance
We focus on your specific needs, giving one-to-one support that addresses exactly what you want to learn or fix.
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At Your Pace
We never rush — each session is paced to ensure you fully understand and feel confident before moving on.
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Safe & Secure
Security and privacy are always a priority. We teach you how to stay safe online while solving tech problems effectively.
Our approach turns complicated tech into simple, manageable steps, leaving you confident and independent with your devices.
Our Mission & Values
Guided by trust, accessibility, professionalism and empowerment
Our mission is to provide trusted, personal IT support that empowers people of all ages to use technology safely, confidently, and independently. Through one-to-one guidance, remote assistance, and practical digital skills training, we help individuals and families understand their devices, protect themselves from online scams, and feel in control of their digital lives.
We believe technology should be accessible to everyone — especially those who may not have a tech-savvy relative nearby to ask for help. By combining patience, professionalism, and clear communication, we turn complex technical problems into simple, manageable steps.
Trust & Safety
We prioritise data security, privacy protection, and honest advice in every session, ensuring your devices and personal information remain safe.
Accessibility
We explain technology in plain language, breaking down complex IT issues into clear, understandable steps for all ages and ability levels.
Professionalism
Every session is delivered with reliability, discretion, and technical expertise, whether in-person or through secure remote support.
Empathy & Patience
We understand that technology can feel overwhelming. Our calm, supportive approach ensures you never feel rushed, judged, or left behind.
Education & Empowerment
We don’t just fix problems — we teach essential digital skills so you can confidently manage your devices in the future.
Community Support
We actively support the local community through workshops, online safety guidance, and accessible digital education initiatives.
F.A.Q
Common Questions About Our Personal IT Support
What does personal IT support include?
Personal IT support includes help with computers, laptops, smartphones, tablets, and home networks. We assist with device setup, troubleshooting slow performance, removing viruses or malware, installing software, connecting printers, improving Wi-Fi, transferring files to new devices, and teaching essential digital skills so you can confidently use technology.
Do you offer IT support at home in Devon?
Yes. We provide onsite personal IT support for individuals and families across Devon. Home visits are ideal for setting up new devices, fixing Wi-Fi problems, connecting printers or smart devices, and helping you learn how to use technology comfortably in your own environment.
Can you help remotely with computer problems?
Absolutely. Our secure remote IT support allows us to safely connect to your computer and help diagnose and fix issues in real time. Remote sessions are ideal for software troubleshooting, updates, email problems, virus removal, and general technical guidance without needing a home visit.
Do you support both Windows and Apple devices?
Yes. We provide support for Windows PCs, Apple Macs, iPhones, iPads, and Android smartphones and tablets. Whether you need help setting up a new device, learning how to use apps, or fixing technical issues, we can guide you step by step.
Can you help set up a new computer or smartphone?
Yes. We help set up new laptops, desktops, smartphones, and tablets. This includes installing essential apps, transferring photos and contacts, setting up email, configuring backups, improving security settings, and showing you how to use your new device confidently.
Do you help people who are not confident with technology?
Definitely. Our personal IT support is designed for people of all experience levels, including beginners and older adults who may feel overwhelmed by technology. We explain everything clearly in plain language and guide you at a pace that feels comfortable.
Can you improve slow Wi-Fi or internet problems at home?
Yes. We can help diagnose slow or unreliable internet connections, optimise router settings, improve Wi-Fi coverage, connect devices properly, and ensure your home network is secure. Many common Wi-Fi problems can be resolved with the right configuration and setup.
How do I book a personal IT support session?
Booking a session is simple. You can contact us through the website to arrange a convenient time for either remote support or an onsite visit in Devon. We will discuss your issue first so we can provide the most helpful support session for your needs.